Refund policy

At this time, we are unable to accept returns or exchanges.

If a fragrance isn’t the perfect match for you, we encourage you to pass it along to someone special — it may become their new favorite scent.

For damaged items during shipment, you should reach out toour support team directly within 24hrs of receiving the item, as the policy strictly covers unopened, unused products in original packaging.

Thank you so much for your understanding and for supporting our small business!

Key Details for The Mountain Soul Candle Co.

Returns/Exchanges: Not accepted.

Damages: Contact the company directly to resolve issues with broken or damaged items.

Subscription: For subscriptions, contact customer service to manage or cancel.

Note: The results above refer specifically to The Mountain Soul Candle Co. Other brands with similar names may have different policies.